Privacy Policy

1. Introduction

ug89 ("we," "us," "our," or "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information obtained from users ("you," "your," or "User") of our online gaming platform at https://ug89.cam (the "Platform" or "Service").

By registering an account, accessing our Platform, or using any of our services—including casino games, sports betting markets (such as togel (traditional Indonesian lottery), bandar bola (football betting), sabung ayam (cockfighting), and international sports), live dealer games, and payment processing—you consent to the data practices described in this Privacy Policy.

We operate in accordance with applicable Indonesian data protection regulations and international privacy standards. We employ industry-leading security measures, including 256-bit SSL encryption, to ensure your personal data remains confidential and protected against unauthorized access, disclosure, or misuse.

2. Information We Collect

ug89 collects various types of information to provide, maintain, and improve our services. The categories of data we collect include:

2.1 Personal Identification Information

When you register an account on ug89, we collect:

• Full Legal Name: As appears on your government-issued identification (KTP - Kartu Tanda Penduduk)
• Date of Birth: To verify you meet the minimum age requirement (21 years old)
• Email Address: For account verification, communication, and password recovery
• Phone Number: For account security, two-factor authentication, and customer support
• Residential Address: Including street address, city (e.g., Jakarta, Surabaya, Medan, Bandung, Bali), province, and postal code
• Nationality and Citizenship: To comply with geographic licensing and regulatory requirements

2.2 Financial and Payment Information

To process deposits and withdrawals, we collect:

• Bank Account Details: Account holder name, bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata), account number, and branch information
• E-Wallet Information: Registered phone number or account ID for OVO, DANA, GoPay, ShopeePay, and LinkAja
• Transaction History: Records of all deposits, withdrawals, bet placements, winnings, and account balance changes
• Payment Method Verification: Bank statements or e-wallet screenshots to verify account ownership during KYC (Know Your Customer) procedures

2.3 Identity Verification Documents

For security and regulatory compliance, we may request:

• Government-Issued ID: Copy of your KTP (Indonesian National Identity Card) or passport
• Proof of Address: Utility bill, bank statement, or government correspondence dated within the last three months
• Selfie Verification: Photograph of you holding your ID for facial recognition and fraud prevention
• Source of Funds Documentation: In certain cases, evidence of income or wealth source for anti-money laundering compliance

2.4 Technical and Usage Data

We automatically collect technical information when you use ug89:

• Device Information: Device type, operating system, browser type and version, screen resolution
• IP Address and Location: IP address, country, region, city, timezone (WIB/WITA/WIT), and ISP information
• Browsing Activity: Pages visited, features used, time spent on each page, referral source
• Gaming Activity: Games played, bet amounts, win/loss records, game preferences, session duration
• Cookies and Tracking Technologies: Session cookies, persistent cookies, local storage data, and analytics tokens

2.5 Communications and Support Data

When you contact ug89 customer support, we collect:

• Content of live chat conversations, email correspondence, and phone call recordings
• Customer support ticket history and resolution status
• Feedback, complaints, and satisfaction survey responses

3. How We Use Your Information

ug89 processes your personal data for specific, legitimate purposes necessary to operate our gaming platform and provide you with excellent service. We use collected information to:

3.1 Provide and Maintain Services

• Create and manage your gaming account
• Process deposits to your account via BCA, BRI, BNI, Mandiri, or e-wallets (OVO, DANA, GoPay)
• Process withdrawal requests and transfer winnings to your designated bank account
• Enable access to casino games, sports betting markets, live dealer tables, and togel draws
• Calculate and credit bonuses, cashback, and promotional rewards
• Maintain accurate transaction records and account balance

3.2 Verify Identity and Prevent Fraud

• Confirm you meet the minimum age requirement (21+ years)
• Verify your identity through KYC procedures to prevent identity theft and fraud
• Detect and prevent multiple account creation, bonus abuse, and collusion
• Monitor suspicious activity and transactions that may indicate money laundering
• Comply with anti-fraud regulations and financial crime prevention laws

3.3 Improve User Experience

• Personalize game recommendations based on your preferences and play history
• Optimize platform performance and fix technical issues
• Analyze user behavior to enhance features and add new gaming options
• Test new features and conduct A/B testing for interface improvements

3.4 Customer Support and Communication

• Respond to inquiries, complaints, and support requests via live chat and email
• Send account-related notifications (deposit confirmations, withdrawal status, verification requests)
• Provide updates about platform maintenance, new features, and service changes
• Deliver promotional offers, bonuses, and VIP program benefits (you may opt out of marketing communications)

3.5 Legal and Regulatory Compliance

• Comply with Indonesian gaming regulations and licensing requirements
• Respond to legal requests from government authorities, courts, or law enforcement
• Enforce our Terms & Conditions and investigate policy violations
• Maintain records required by financial regulations and audit requirements

3.6 Responsible Gaming

• Monitor gaming patterns that may indicate problem gambling behavior
• Implement self-exclusion, deposit limits, and cooling-off periods when requested
• Provide access to responsible gaming resources and support contacts

4. Information Sharing and Disclosure

ug89 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your data only in the following limited circumstances:

4.1 Service Providers and Partners

We share information with trusted third-party service providers who assist in operating our platform:

• Payment Processors: To facilitate deposits and withdrawals through Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay)
• Game Providers: To deliver casino games, slots, and live dealer experiences from providers like Pragmatic Play, Evolution Gaming, Microgaming, and others
• Identity Verification Services: To conduct KYC checks and verify document authenticity
• Cloud Hosting Providers: To store data securely on protected servers
• Customer Support Platforms: To manage live chat, email ticketing, and phone support systems

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information when required by law or to protect legal rights:

• In response to valid legal requests from Indonesian government authorities or courts
• To comply with regulatory requirements, gaming licenses, or financial regulations
• To protect against fraud, security breaches, or illegal activities
• To enforce our Terms & Conditions and investigate violations
• To protect the rights, property, or safety of ug89, our users, or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent notice on our Platform before your information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for purposes not described in this Privacy Policy if we obtain your explicit consent. You have the right to withdraw consent at any time.

5. Data Retention

ug89 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Data is retained for the duration of your account's active status
• Closed Accounts: After account closure, we retain certain data for 7 years to comply with Indonesian financial regulations, tax requirements, and to resolve disputes or enforce our Terms
• Transaction Records: Financial transaction history is retained for 7 years as required by anti-money laundering regulations
• Marketing Communications: If you opt out, we retain only the minimum data necessary to honor your opt-out request
• Technical Data: Server logs and analytics data are typically retained for 12-24 months

When retention periods expire, we securely delete or anonymize your personal data in accordance with data protection best practices.

6. Your Privacy Rights

As a ug89 user, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your data (subject to legal retention requirements)
• Right to Restrict Processing: Request limitation of how we process your data in certain circumstances
• Right to Data Portability: Request transfer of your data to another service provider in a structured format
• Right to Object: Object to processing of your data for direct marketing purposes
• Right to Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with "Privacy Rights Request" in the subject line. We will respond within 30 days of verifying your identity.

7. Cookies and Tracking Technologies

ug89 uses cookies and similar tracking technologies to enhance your experience, analyze platform performance, and deliver personalized content.

7.1 Types of Cookies We Use

7.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may impair platform functionality and prevent you from accessing certain features.

8. Children's Privacy

ug89 services are strictly for adults aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to ug89 should contact us immediately at [email protected].

9. International Data Transfers

While ug89 primarily serves Indonesian players, some of our service providers and data storage facilities may be located outside Indonesia. When we transfer your personal data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities
• Ensuring recipients are located in jurisdictions with adequate data protection laws
• Implementing additional security measures for cross-border transfers

Your personal data remains subject to this Privacy Policy regardless of where it is processed.

10. Changes to This Privacy Policy

ug89 may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We will notify you of material changes by:

• Posting the revised Privacy Policy on our Platform with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on the Platform homepage

Your continued use of ug89 services after changes are posted constitutes acceptance of the revised Privacy Policy. We encourage you to review this page regularly to stay informed about how we protect your information.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how ug89 handles your personal data, please contact us:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 through your account dashboard
• Response Time: We aim to respond to all privacy-related inquiries within 30 days

For urgent data security concerns (such as suspected unauthorized account access or data breaches), please mark your message as "URGENT - SECURITY" to ensure immediate attention from our security team.